1. What are these Terms and Conditions?
1.1 These Terms and Conditions set out the terms on which CFE Limited (“CFE”) provides the Platform and provides the Services and on which you agree to use the platform and to use the Services. These Terms and Conditions apply to all Orders made via the Platform.
1.2 Please review these Terms and Conditions carefully and make sure that you understand them before using the Platform and/or making an Order. If you do not agree to these Terms and Conditions, you will not be allowed to and must cease use of the Platform and must not make an Order through the Platform.
2. Acceptance of Terms and Conditions
2.1 By using the Platform and/or making an Order, you accept and agree to be bound by these Terms and Conditions.
2.2 CFE may at any time modify these Terms and Conditions. CFE will notify you of any changes to these Terms and Conditions either by emailing you (at the email address entered by you into the registration form on the Platform) and/or by posting a notice on the Platform. By continuing to use the Platform and/or making any Order after changes to these Terms and Conditions are made and notified to you, you agree to be bound by such changes.
2.3 You can review the most current version of our Terms and Conditions at any time by clicking on the “Terms and Conditions” link located at the bottom of the Platform. It is your responsibility to ensure that you are familiar with the current Terms and Conditions. You are advised to check the above link on a regular basis.
3.1 In these Terms and Conditions:
“Account” means the account of a Customer with CFE which is created when a Customer registers with CFE by completing the registration form available on the Platform.
“AML Documentation” means the documentation required to be provided by the Customer as set out in our Anti-Money Laundering Policy.
“CFE”, “we” and “us” are references to CFE Limited, a limited company incorporated in Gibraltar with registered number 116367 and registered address at Portland House, Glacis Road, PO Box 204, GX11 1AA, Gibraltar..
“Customer”, “Your” and “You” means a user of the Platform who makes an Order via the Platform.
“Fiat Currency” means any national government issued currency (such as pounds sterling) but not any Cryptocurrency that may be used to purchase or sell Virtual Currencies via the Platform.
“Order” means any instruction from a Customer to buy or sell any Virtual Currencies using our platform. Your Order will not be complete until it has been matched with another Customer placing the opposite Order and therefore completing the Trade (as further detailed in clause 6).
“Platform” means the trading platform published by CFE from time to time including without limitation the trading platform at www.cfe.gi and their subdomains.
“Cryptocurrency” means any digital asset which we support on the Platform, including Bitcoin and Bitcoin Cash.
4. What is CFE?
4.1 CFE is a limited company incorporated in Gibraltar with its parent company Coinfloor Limited in London at 1 Quality Court, London WC2A 1HR.
4.2 CFE operates the Platform. The Platform is an electronic web interface through which Customers can either:
(a) place an Order for the purchase of Cryptocurrency; or
(b) place an Order for the sale of Cryptocurrency.
4.3 In placing an Order, the Customer seeks to convert from Fiat Currency to Cryptocurrency or from Cryptocurrency to Fiat Currency.
4.4 CFE may refuse to process or cancel any pending Cryptocurrency transaction as required by applicable law or in response to a requirement or request of a regulator or a court of competent jurisdiction subpoena, court order, or other binding government order or to enforce transaction limits.
4.5 You may only place Orders in relation to Virtual Currencies that CFE, in its sole discretion, decides to support. The Cryptocurrencies that CFE supports may change from time to time. If you have any questions about which Cryptocurrencies CFE currently supports, please submit a request.
4.6 You may not use CFE’s Platform to store, send, request, or receive virtual currencies (or other digital assets) which are not expressly supported by CFE. If you attempt to place an Order via our Platform for a Cryptocurrency which is not supported by us, we are under no obligation to return such Cryptocurrency to you.
5. Registering as a Customer
5.1 You may access the public areas of the Platform which contain general information about CFE and our service without registering as a Customer.
5.2 If You wish to place an Order, you will first be required to register as a Customer. Due to compliance with regulatory requirements, registration is a three step process as follows:
(a) completion of the new Customer registration form which can be found on the Platform;
(b) provision to CFE of the AML Documentation (as set out in our Anti-Money Laundering Policy); and
5.3 Once CFE has received all of the required documentation and information as set out in paragraphs 5.2 and 5.3 and our Anti-Money Laundering Policy, CFE will undertaken certain additional security checks on you.
5.4 If CFE in its sole and absolute discretion is satisfied that you comply with all applicable requirements, CFE will provide you with a verified account to access the Platform. For the avoidance of doubt, CFE may refuse to grant a verified account to any person without stating a reason.
5.5 Please note that you will not be able to make an Order under any circumstances until CFE has provided you with a verified account.
5.6 The Customer undertakes to provide CFE as soon as practicable on demand with any and all information that CFE may require, or that in CFE’s sole and absolute discretion CFE considers necessary, including without limitation for the purposes of providing such information to any applicable governmental or regulatory authority in relation to regulatory compliance or anti-money laundering laws and regulations.
5.7 If you are a US citizen, you must disclose that in your registration and use your US passport as identification.
6.1 CFE and the Customer will from time to time enter into Orders in accordance with the Customer’s electronic instructions issued through the Platform.
6.2 CFE cannot reverse a Cryptocurrency transaction which has been sent to a Cryptocurrency network.
6.3 Once an Order has been made by the Customer, it will be “matched” with the first available Order made by another Customer on the Platform. For example, if you enter an Order to sell 100 Cryptocurrency at or above price £X per unit of Cryptocurrency, the Platform will match your Order with an Order of a Customer who wishes to buy Cryptocurrency at a price above or equal to price £X per unit of Cryptocurrency.
6.4 The Platform may part-perform an Order made by you and you hereby irrevocably acknowledge and agree that CFE shall be permitted to do so. For example, your Order to sell 100 units of a particular Cryptocurrency at or above price £X might be matched with an Order to buy 50 units of a particular Cryptocurrency at or above £X. This would leave you with a partly-unperformed Order equal to 50 units of the Cryptocurrency for sale at a price above or equal to £X.
6.5 Each Order entered on the Platform is irrevocable and binding on the Customer. CFE cannot and will not reverse an Order to the extent that it has been matched with one or more other Orders as set out above.
6.6 Where an Order has not been matched, CFE may in its sole and absolute discretion cancel the Order.
6.7 CFE shall at all times be entitled to operate on the basis that each Order is correct and does not contain any errors (including in the case of manifest errors).
6.8 Each Order will be confirmed to the Customer using the Platform’s record-keeping functionality which can be viewed by the Customer using the Customer’s account portal.
6.9 CFE records the details of every Order undertaken for a Customer including the tracking numbers of all Cryptocurrency provided to a Customer.
6.10 CFE has the right at any time to refuse to accept a Customer’s Order without any liability.
7.1 Prior to making any Order, the Customer must have credited Fiat Currency or Cryptocurrency to his Account. CFE shall not permit any Order to be placed until cleared funds have been received by CFE, and cannot accept responsibility for a delay in onward payment due to the late arrival of such funds.
7.2 The Customer expressly agrees and acknowledges that banks have cut-off times, after which they will not accept same-day payment instructions. It is the sole responsibility of the Customer to make itself aware of, and where necessary comply with, any applicable cut off times.
7.3 Funds are credited to a Customer’s Account by the Customer making a transfer from his bank account to CFE’s Client Account using the Platform. Credited funds will show as a credit balance on the Customer’s Account when received and processed by CFE.
7.4 Cryptocurrency is credited to a Customer’s Account by the Customer making a transfer from his Cryptocurrency wallet to CFE’s Client Cryptocurrency wallet using the Platform. Credited Cryptocurrency will show as a credit to the Cryptocurrency balance on the Customer’s Account when received and processed by CFE.
7.5 All payments made to CFE under these Terms and Conditions are to be made in full without any set-off, counterclaim or deduction whatsoever.
7.6 CFE shall make payments to the Customer in full in respect of an Order less CFE’s Commission (as defined on our fees page) unless (i) it is required by law to deduct sums in respect of taxation, or (ii) it is or will be owed amounts which are incurred in respect of transfer charges that may be levied or (iii) the Customer owes CFE amounts in respect of other Orders or Commission which have not been settled in accordance with these Terms and Conditions.
Orders from Fiat Currency to Cryptocurrency
7.7 The Customer shall only be able to place an Order to exchange any Fiat Currency into Cryptocurrency if the full amount of such Order is credited to his Account on the Platform.
7.8 In calculating how much Cryptocurrency can be purchased by the Fiat Currency amount set out in the Order, CFE shall be entitled to reduce its Commission on the Fiat Currency amount of the Order prior to calculating how much Cryptocurrency can be purchased.
7.9 CFE shall provide a confirmation to the Customer showing the exchange rate, the amount of Cryptocurrency purchased and the Fiat Currency cost. This confirmation will be viewable in the “transaction history” section of the Platform.
7.10 On completion of an Order (or part-completion of an Order as applicable) CFE will credit to the Customer’s Account on the Platform the amount of Cryptocurrency due.
Orders from Cryptocurrency to Fiat Currency
7.11 The Customer shall only be able to place an Order to exchange Cryptocurrency into any Fiat Currency if the full number of Cryptocurrency set out in such Order is credited to his Cryptocurrency Account on the Platform.
7.12 In calculating how much of any Fiat Currency can be purchased by the amount of Cryptocurrency set out in the Order, CFE shall be entitled to reduce its Commission on the Cryptocurrency amount of the Order prior to calculating how much of the relevant Fiat Currency can be purchased. CFE shall be permitted to take its Commission in Cryptocurrency or Fiat Currency as it wishes in its sole and absolute discretion.
7.13 CFE shall provide a confirmation to the Customer showing the exchange rate, the amount of Fiat Currency purchased and the Cryptocurrency price. This confirmation will be viewable in the “transaction history” section of the Platform.
7.14 On confirmed receipt of Cryptocurrency, CFE will credit to the Customer’s Account on the Platform the Fiat Currency amount due.
8. Withdrawing and Depositing funds and Cryptocurrency
8.1 The Customer shall be permitted to withdraw funds credited to his Account on the Platform and/or Cryptocurrency credited to his Cryptocurrency Account on the Platform by making a withdrawal instruction via the Platform.
8.2 Where a withdrawal instruction is received by CFE in respect of any Fiat Currency, CFE shall pay such funds to the bank account of the Customer nominated on registration. The Customer cannot receive funds into another bank account without the agreement of CFE.
8.3 Where a withdrawal instruction is received by CFE in respect of Cryptocurrency, CFE shall credit such Cryptocurrency to the Cryptocurrency wallet of the Customer nominated on registration or subsequently agreed with CFE.
8.4 CFE shall make payments in the relevant Fiat Currency and Cryptocurrency to the Customer (and shall credit the Customer’s Account) in full unless (i) it is required by law to deduct sums in respect of taxation, or (ii) it is or will be owed amounts which are incurred in respect of transfer charges that may be levied, or (iii) the Customer owes CFE amounts in respect of other Orders or Commission which have not been settled in accordance with these Terms and Conditions. In the event that CFE is required or permitted to make any deductions pursuant to this paragraph, CFE shall be permitted to make deductions in the relevant Fiat Currency or Cryptocurrency in its sole and absolute discretion.
8.5 You warrant that you own and are fully responsible for any Cryptocurrency wallet you have notified to CFE for the purposes of receiving Cryptocurrency withdrawn from the Platform.
8.6 You warrant that you own and are fully responsible for any Cryptocurrency wallet you use for the purposes of sending Cryptocurrency deposited to the Platform. If you receive a deposit that you did not initiate, you must inform us at the first available opportunity after becoming aware of the deposit.
9. No Financial Advice
9.1 CFE may in its sole and absolute discretion from time to time provide information to the Customer on practical aspects of dealing between Fiat Currencies and Cryptocurrency.
9.2 Notwithstanding any such information provided by CFE, the Customer acknowledges and agrees that it enters into each Order of its own free will without reliance on any information provided by CFE and that such Order is at its own risk. The Customer shall not be entitled to rely on CFE for advice on the timing or terms of any Order.
9.3 The Customer acknowledges and agrees that the exchange rate between Fiat Currencies and Cryptocurrency varies regularly and will be affected by matters and events outside of the control of the Customer and CFE.
10. Customer Representations
10.1 The Customer represents and warrants as at the date of each Order and on its Settlement Date that:
(a) the Customer is acting as principal in respect of the Order and is not acting for another person;
(b) the Customer has full power and authority to enter into the Order and is the beneficial owner of all monies paid or to be paid at the Settlement Date free from any charge or encumbrance;
(c) the information provided by the Customer in relation to the Order (and all AML Documentation provided by the Customer) is at the time of the Order complete, accurate, current and not misleading and that any further information requested by CFE is complete, accurate, current and not misleading in all material respects;
(d) the Customer has not relied upon any representation or warranty given by any other person (including without limitation CFE) in entering into the Order.
11. Customer Representations
11.1 The Customer acknowledges that funds may be commingled with those of other Customers of CFE in the Client Account which is held with a major UK or EU clearing bank (the “Bank”). Funds belonging to Customers are segregated from those belonging to CFE.
11.2 The Customer shall have no fiduciary rights or claims against the Bank in respect of any of his funds held in such account or accounts.
11.3 The account or accounts with the Bank are governed by the term of a bank mandate which has been provided and is exclusively operated by CFE in accordance with its terms. The mandate states that when the Bank acts on properly mandated instructions it will receive a safe receipt and discharge and will not be bound to enquire as to the purpose to which those funds are applied and the Bank shall not be prevented from acting on such mandated instructions.
11.4 The Customer acknowledges that CFE is under no obligation to pay interest on any funds held on his behalf in any account.
12.1 CFE has the right to terminate, close out or reverse an Order without notice to the Customer if:
(a) the Customer fails to make any payment in respect of an Order, when due and in accordance with these terms and conditions; or
(b) the Customer materially breaches any of these terms and conditions or fails to comply with its obligations to CFE or is in breach of any statute, regulation, rule or guideline applicable to it or CFE; or
(c) it becomes or may (in the reasonable opinion of CFE) become unlawful for CFE to maintain or give effect to all or any of the obligations under the these Terms and Conditions or otherwise to carry on its business or if CFE is requested to close out a Order (or any part thereof) by any regulatory authority whether or not the request is legally binding or CFE in its sole and absolute discretion considers it desirable or necessary to do so for its own protection; or
(d) in the event that the Customer becomes unable to meet its obligations as they become due or has a bankruptcy petition presented against it or the Customer proposes a form of composition or arrangement to its creditors or if the Customer ceases or threatens to cease all or part of its business; or
(e) any of the events specified above or anything comparable thereto occurs under the laws of any applicable jurisdiction.
12.2 If the Customer becomes aware of the occurrence of any event referred to in Clause 12.1 above, he shall give CFE notice of such event forthwith.
12.3 If the Customer fails to make a payment due to CFE in respect of any Order, CFE shall be entitled to collect interest on such unpaid items at a rate of 2% above the current base rate of Barclays Bank plc calculated on a monthly basis from the date payment was due to the date payment is received.
12.4 If for any reason whatsoever the Customer fails to meet its obligations to CFE hereunder and or under any Order, CFE may at its discretion terminate any Order without notice and without liability for any loss. In addition to charging interest as described in paragraph 12.3 CFE shall be entitled to make a charge of up to £250 in respect of administration fees regardless of whether any Order is terminated or not.
13. Your Conduct
13.1 By downloading and/or using the Platform, You agree not to upload, post, e-mail or otherwise send or transmit any material that contains viruses, Trojan horses, worms or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Platform.
13.2 You agree and undertake to keep Your username and password confidential, not to disclose Your password to any other person and not to permit any other person to log in to the Platform using Your username and password.
13.3 You agree not to interfere with the servers or networks connected to the Platform or to violate any of the procedures, policies or regulations of networks connected to the Platform, including these Terms and Conditions.
13.4 You also agree not to:
(a) attempt to reverse engineer or sell, export, license, modify, copy, distribute or transmit the Platform to any third party, or jeopardise the correct functioning of the Platform, or otherwise attempt to derive the source code of the software (including the tools, methods, processes and infrastructure) that enables or underlies the Platform;
(b) attempt to gain access to secured portions of the Platform to which You do not possess access rights;
(c) impersonate any other person while the Platform;
(d) conduct Yourself in a vulgar, offensive, harassing or objectionable manner while using the Platform;
(e) resell or export the software associated with the Platform;
(f) use the Platform to generate unsolicited advertisements or spam; or
(g) use any automatic or manual process to search or harvest information from the Platform, or to interfere in any way with the proper functioning of the Platform.
14. Our Rights
In providing You with access to the Platform, and permitting you to make Orders via the Platform, CFE reserves the following rights, and in accessing, browsing or otherwise using the Platform and/or making any Order via the Platform You grant to CFE and agree that CFE shall have the following rights:
(a) the right to refuse or withdraw Your access to the Platform in accordance with applicable laws for any reason at any time (with or without notice) if in CFE’s sole and absolute discretion You violate or breach any of these Terms and Conditions;
(b) the right to suspend, amend or disable Your Account without giving You notice or any reason;
(c) the right to cancel any Order or amend in part any Order without giving You notice or any reason, save that in such circumstances CFE shall refund such part of the Order as has been cancelled by it;
(d) the right to amend or update the Platform, Commission, any Order, billing methods or these Terms and Conditions from time to time;
(e) the right to report You to the police or other judicial body if CFE believes in its sole and absolute discretion that Your conduct (whether in using the Platform, making an Order for any Goods or otherwise) is or may be unlawful.
15. Intellectual Property
15.1 CFE and/or its licensor(s) are the sole owners of the Platform, which includes any software, domains, and
content made available through the Platform.
15.2 The CFE brand and the Platform are protected by Gibraltarian and International copyright and other intellectual property laws. Without limitation, this means that You may not sell, export, license, modify, copy, distribute or transmit the Platform (or any part of it) or any material provided through the Platform without CFE’s prior express written consent.
15.3 Any unauthorised use of the Platform will result in the automatic termination of the limited license granted by us. CFE reserves the right to terminate the limited license without notice at any time following an unauthorised use by you of the Platform.
15.4 CFE and its graphics, logos, icons and service names related to the Platform are registered and unregistered trademarks or trade dress of CFE. They may not be used without CFE’s prior express written permission.
15.5 All other trademarks not owned by CFE that appear in connection with the Platform are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by CFE.
Whilst we have implemented commercially reasonable technical and organisational measures to secure Your personal information from unauthorised use, we cannot guarantee that unauthorised third parties will never be able to defeat those measures. You acknowledge that You provide Your personal information at Your own risk.
17. Electronic Communications
By downloading and/or using the Platform and/or viewing Listings and/or making any Order for Goods through the Platform, You consent to receiving electronic communications and notices from CFE. You agree that any notice, agreement, disclosure or other communications that we send to You electronically will satisfy any legal communication requirements, including that such communications be in writing.
19. No Warranty and Liability Limit
19.1 CFE provides Platform “as is” and without any warranty or condition, whether express, implied or statutory.
19.2 CFE assumes no liability or responsibility for any errors or omissions in the Platform; any failures, delays or interruptions in the Platform or in delivery of any Order; any losses or damages arising from the use of the Platform.
19.3 CFE reserves the right to deliver the Platform and to process Orders in its sole and absolute discretion.
19.4 In no event shall CFE, its shareholders, directors, officers, employees or agents be liable (jointly or severally) to You for loss of use or any special, incidental, indirect or consequential damages arising out of or in connection with the Platform, the publication of any Listing, the placement by you of any Order, the delivery of any Goods, the failure in whole or in part to deliver any Goods or these Terms and Conditions, on any theory of liability, and whether or not advised of the possibility of damage.
19.5 CFE does not seek to exclude liability for death or personal injury caused by our negligence, or fraud or fraudulent misrepresentation on the part of CFE.
19.6 If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.
19.7 CFE specifically excludes liability for any loss, harm, distress or damage suffered by You or any third party as a result of inaccurate information appearing on the Platform.
You agree to indemnify and hold CFE and its related companies, and each of their respective shareholders, directors, officers, employees, agents and merchant partners harmless from and against any third-party claim or cause of action, including reasonable attorneys’ fees and court costs, arising, directly or indirectly, out of Your breach of these Terms and Conditions and/or Your violation of any law or the rights of any third party.
21.1 You agree that these Terms and Conditions and any claim, dispute or controversy arising out of in connection with these Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims), the Platform, CFE’s advertising or any related transaction between You and CFE shall be governed by and construed in accordance with English law.
21.2 Any dispute or claim arising out of or in connection with such matters (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.
CFE may change or discontinue the availability of the Platform and at any time without prior notice. CFE reserves the right to terminate these Terms and Conditions for any reason, without notice, and these Terms and Conditions shall automatically terminate in the event that You violate any of the Terms and Conditions set forth herein (with prejudice to our accumulated rights against You). In the event of any termination, You will immediately cease use of the Platform and will not make any Order.
23.1 These Terms and Conditions are agreed between You and us. No person shall have any rights under or connection with these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999.
23.2 If any court or competent authority decides that any term of these Terms and Conditions is held to be invalid, unlawful or unenforceable to any extent, such term shall, to that extent only, be severed from the remaining terms, which shall continue to be valid to the fullest extent permitted by law.
23.3 CFE reserves the right to charge interest on any late payments at the rate of 7% per annum above the base rate of the Bank of England. Interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment.
23.4 Headings are for reference purposes only and in no way define, limit, construe or describe the extent or scope of such section.
23.5 Our failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that or any other provision and will not relieve You from the obligation to comply with such provision.
23.6 You are not permitted to assign, transfer, charge, subcontract or deal in any other manner with all or any of Your rights under these Terms and Conditions without our prior express written consent.
23.7 These Terms and Conditions set forth the entire understanding and agreement between You and CFE with respect to the subject matter hereof.
23.8 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England.
23.9 You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions agreement or their subject matter or formation (including non-contractual disputes or claims).
Trading and investing in cryptocurrency involves risk and is not suitable for everyone. Ensure you understand the risks.